Support
We're here to help.
Free help desk support is available for all registered Currinda users via live chat or email, Monday to Friday, Australian business hours.
Get in touch
Live chat
The fastest way to reach us. Once you're logged in, use the Live Chat icon in the bottom-right of your Currinda screen.
Monday to Friday, Australian business hours. Free for all registered Currinda users.
Help Desk response times depend on the nature of the request. We aim to turn around technical requests within a 24–48 hour working day timeframe.
Before you reach out
- Tell us the exact task you're trying to perform.
- Include the relevant delegate or member profile, if applicable.
- Include the specific event, if applicable.
- A screenshot is often really useful — attach one with the paperclip icon in the chat window, showing the section of interest, the URL and the top menu bar.
Common topics
01
Emails
Forward us a copy of the email you're asking about. Email batches can take up to 20 minutes to transmit, so allow time before reporting an issue.
02
Reports & invoices
Forward a copy of the report or invoice to support@currinda.com along with your request.
03
Accessibility & login
Support is provided for recent browser versions. Include your browser type and version, your device, and the URL you were on.
04
Payment gateways
Let us know whether the issue affects one user or your whole organisation, and check with your payment provider first if you can. A screenshot of the gateway dashboard helps us troubleshoot faster — these issues can take a little longer to resolve.
Looking for a step-by-step guide? Browse the knowledge base for 110+ how-to articles on events, memberships, abstracts, sponsorship and more.
Visit the knowledge base